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Shipping and Returns

Shipping Policy

All orders are shipping within 48 Hours Monday - Friday 8am - 5pm.

Carriers

We use FedEx to deliver our orders

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns & Refunds Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

Please email customerservice@sugarbears.com and they will be happy to assist you.

Please return your item to:

Pocket Pets HQ:

Returns Department

407 Old Stone Bridge Rd.

Goodlettsville, TN

37072

Please include in your package a signed letter stating the reason for your return and the original invoice.

Return Exceptions

Some items may not be accepted if their condition indicates they were consumed, or been used, worn, or altered.

Restocking Fee

All returns are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order