Shipping and Returns
All orders are shipping within 48 Hours Monday - Friday 8am - 5pm.
We use FedEx to deliver our orders
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds & Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please email [email protected] to request a refund and we will assign you a tracking #.
Please return your item to:
Pocket Pets HQ:
407 Old Stone Bridge Rd.
Please include in your package a signed letter stating the reason for your return and the original invoice.
Some items may not be accepted if their condition indicates they were consumed, or been used, worn, or altered.
All returns are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order
If your item is returned in new condition, you may exchange for the same item in a different size or color. You will not be subject to a restocking fee, but you'll still need to pay return shipping